Customer obsessed adoption and change management leader with 20+ years in workshop facilitation, customer success, SaaS, social, cloud, web & video conferencing, training and event planning. Working currently as a Program Manager within Microsoft Teams Engineering [Customer and Partner Team], focusing on Live, Virtual Events. Expertise in proactive solutions, fast-moving and start-up environments. Proven track record in establishing impactful client relationships and engagements, increasing revenue and technology consumption. Desire to always deliver above and beyond satisfaction across customers, colleagues and global partners through beneficial engagements, deployment, adoption & retention efforts.
Specialties:
* Live, virtual events
* Video & web conferencing
* Enterprise social networking
* Software training at all levels, online & onsite
* Start-up business operations
* Program, project & change management
* Event planning & execution
* Resale partner management
* Creative consulting & strategy
* Prosci Certified Advanced Instructor